Privacy Policy – Rootbound Coaching
Last Updated: September 2026
Rootbound Coaching ("we," "us," or "our") is committed to respecting and safeguarding your personal privacy. This Privacy Policy applies to personal information collected through our website at rootboundcoaching.com (the "Site") and in connection with our coaching inquiries, scheduling, and communications.
This policy details our data practices under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and outlines our processing standards for individuals located in the European Union / European Economic Area (EEA) and the United Kingdom (UK) pursuant to the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you:
- Direct Inquiries & Communication: When you submit a contact form, schedule a session, or correspond with us via email, we collect your name, email address, phone number (if provided), and any background details or goals you choose to share regarding your coaching interest.
- Appointment Scheduling Data: Bookings are facilitated through Google Calendar appointment scheduling. Google collects and processes the booking details necessary to confirm and place appointments on the calendar, subject to Google's Privacy Policy.
- Technical & Usage Information: When you navigate our Site, our hosting platform (Squarespace) automatically collects standard internet log data, including your IP address, browser type, device characteristics, operating system, language preferences, referring URLs, and pages viewed, typically through functional cookies.
Note on Coaching Sessions: Personal reflections, notes, and dialogue shared during private 1:1 coaching sessions are held in strict confidence in accordance with Section 5 of our Terms & Conditions and are not treated or processed as website marketing or tracking data.
2. Purposes and Legal Bases for Processing (GDPR Disclosure)
For individuals residing in the EEA or UK, we process personal data under the following lawful bases set forth in Article 6 of the GDPR:
| Processing Activity / Purpose |
Lawful Basis (GDPR Art. 6) |
| Responding to contact inquiries & scheduling Clarity Sessions |
Performance of a contract / Pre-contractual steps (Art. 6(1)(b)) |
| Providing 1:1 coaching sessions, program delivery & client support |
Performance of a contract (Art. 6(1)(b)) |
| Ensuring Site security, fraud prevention & platform maintenance |
Legitimate interests (Art. 6(1)(f)) |
| Accounting, financial records & statutory legal compliance |
Compliance with a legal obligation (Art. 6(1)(c)) |
3. Disclosures of Personal Information (CCPA / CPRA Disclosure)
In the preceding 12 months, we have collected the following statutory categories of personal information: Identifiers (Name, email address, phone number, IP address); Internet or Other Electronic Network Activity (Interaction with Site, server logs via Squarespace); Commercial Information (Inquiries, scheduled consultations).
Sale or Sharing of Personal Information: We do not sell personal information. We do not share personal information with third parties for cross-context behavioral advertising.
4. Third-Party Service Providers & International Transfers
We share personal data exclusively with trusted third-party service providers acting on our behalf to operate our business: Squarespace, Inc. (Website hosting and security) and Google LLC (Calendar appointment scheduling and email communication).
Because Rootbound Coaching operates in California, United States, information submitted through the Site is transferred to, stored, and processed in the United States. Transfers rely on standard contractual clauses (SCCs) and the EU-U.S. Data Privacy Framework.
5. Data Retention
We retain your personal data only for as long as reasonably necessary to fulfill coaching commitments, maintain financial and tax records, and resolve disputes. Inquiries that do not lead to an active coaching engagement are regularly archived or deleted.
6. Your Privacy Rights
California Residents (CCPA / CPRA): Right to Know / Access, Right to Delete, Right to Correct, and Right to Non-Discrimination.
EEA and UK Residents (GDPR): Right of access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and the right to lodge a complaint with your supervisory authority (e.g. in Germany, the respective Landesdatenschutzbeauftragte).
To exercise any rights, contact: rootboundcoaching@gmail.com.
7. Cookies & Tracking
Our host, Squarespace, deploys essential and functional cookies necessary for secure navigation and basic operations. You can configure your browser to decline or delete cookies.
8. Children's Privacy
The Site and coaching services are intended strictly for individuals aged 18 and older. We do not knowingly collect personal information from individuals under 18.
9. Contact Information
Rootbound Coaching
Johanna Werber
Email: rootboundcoaching@gmail.com
Location: California, USA
Disclaimer – Rootbound Coaching
Last Updated: September 2026
Please read this Disclaimer carefully before engaging with Rootbound Coaching's services, website, or content ("Services"). By using the Services, you acknowledge and agree to the terms below.
1. Coaching Is Not Therapy or Mental Health Treatment
Johanna Werber is a certified life and transformation coach – not a licensed therapist, psychologist, psychiatrist, social worker, or other licensed healthcare professional. While Johanna holds a Master's degree in Psychology and applies a trauma-informed lens to her coaching practice, coaching sessions do not constitute psychotherapy, clinical counseling, or the diagnosis, treatment, or cure of any mental health condition, disease, or medical disorder.
Coaching is intended to support personal growth, goal achievement, and self-development. It is not a substitute for professional mental health care or medical treatment.
- In the United States: If you are experiencing a mental health crisis, please contact a licensed mental health professional, call or text 988 (Suicide & Crisis Lifeline), or proceed to your nearest emergency department.
- In Germany / Europe / International: If you are outside the U.S., please contact your local emergency services (e.g., 112 across Europe) or reach out to a local crisis helpline (e.g., in Germany, Telefonseelsorge at 0800 111 0 111 or 0800 111 0 222).
2. No Medical, Legal, or Financial Advice
Nothing provided through Rootbound Coaching's sessions, website, blog, materials, or communications constitutes medical, psychological, legal, tax, or financial advice. You must consult a qualified, licensed professional in the relevant field before making decisions based on information obtained through our Services.
3. No Guarantee of Results
Coaching outcomes depend on a wide variety of personal and environmental factors, including individual commitment, consistency, and active engagement with the coaching process. Rootbound Coaching makes no guarantees, warranties, or representations – express or implied – regarding specific outcomes, earnings, emotional breakthroughs, or transformations from participating in coaching sessions or using our materials.
Any testimonials, client stories, or examples shared on our website or social channels illustrate individual experiences and do not guarantee or promise that you or any other individual will achieve identical or comparable results.
4. Client Autonomy and Responsibility
You retain complete autonomy and responsibility for your own physical, mental, and emotional well-being, as well as for all choices, actions, and decisions made during and following your coaching sessions. Participation in coaching is strictly voluntary. You are responsible for assessing the suitability of any reflections, insights, or action steps before implementing them.
5. Third-Party Resources and Links
Our website and communications may link to or integrate third-party platforms and tools (e.g., Squarespace, Google Calendar). Rootbound Coaching is not responsible for the content, security, availability, or practices of third-party websites or services.
6. Limitation of Liability
To the fullest extent permitted under applicable California law, Rootbound Coaching and Johanna Werber shall not be held liable for any direct, indirect, incidental, consequential, special, or exemplary damages resulting from or relating to your use of the Services, coaching sessions, or reliance upon any content provided.
7. Contact
Rootbound Coaching
Johanna Werber
Email: rootboundcoaching@gmail.com
Location: California, USA
Terms & Conditions – Rootbound Coaching
Last Updated: September 2026
These Terms & Conditions ("Terms") govern your access to the Rootbound Coaching website at rootboundcoaching.com (the "Site") and any coaching engagements with Johanna Werber operating as Rootbound Coaching ("we," "us," "our"). By booking a session, accessing the Site, or purchasing coaching services, you agree to be bound by these Terms.
1. Scope of Services & Clarity Sessions
Rootbound Coaching provides 1:1 life and transformation coaching sessions, which may include an initial complimentary Clarity Session as well as ongoing private coaching programs ("Services").
Coaching is a collaborative, goal-oriented partnership focused on personal development, self-inquiry, mindset shift, and action planning. Coaching is not therapy, psychotherapy, medical treatment, or mental health counseling.
2. Scheduling, Rescheduling, and Cancellations
- Scheduling: Sessions are scheduled via our designated scheduling link (Google Calendar) or through direct written arrangement.
- Notice Requirement: We require at least 24 hours' advance notice if you need to cancel or reschedule an appointment.
- Late Cancellations & Missed Sessions: Appointments cancelled or rescheduled with less than 24 hours' notice, as well as missed sessions ("no-shows"), will be forfeited and considered delivered. For paid coaching engagements, late cancellations are non-refundable and will be deducted from your package balance.
3. Fees, Payment, and Refunds
- Clarity Sessions: The initial Clarity Session is offered free of charge with no financial obligation.
- Paid Engagements: Pricing and structure for ongoing programs are agreed upon prior to commencement. Full payment or agreed installment is due in advance.
- Refund Policy: Because coaching involves dedicated professional time, preparation, and reserved calendar capacity, coaching fees are non-refundable once sessions have begun or package agreements are confirmed, except as required by applicable mandatory consumer protection law.
4. Client Responsibilities
You retain complete autonomy and responsibility for your own physical, mental, and emotional well-being, as well as for all choices, actions, and decisions made during and following your coaching sessions. You agree to participate honestly, openly, and actively.
5. Confidentiality
We treat all information, personal reflections, and discussions shared during 1:1 coaching sessions with the highest standard of discretion and professional confidentiality. We do not disclose personal information shared in sessions to third parties without your explicit consent, except where required by court order, statutory law, or to prevent imminent harm.
6. Intellectual Property
All coaching materials, exercises, frameworks, worksheets, written articles, website content, graphics, and logos created or provided by Rootbound Coaching / Johanna Werber remain our exclusive intellectual property.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Rootbound Coaching and Johanna Werber shall not be liable for any indirect, incidental, consequential, special, or punitive damages. Our total aggregate liability shall not exceed the total amount paid by you to Rootbound Coaching for the specific coaching service giving rise to the claim.
8. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles. Mandatory statutory consumer protection rights under your local country/state of habitual residence remain unaffected.
9. Contact Information
Rootbound Coaching
Johanna Werber
Email: rootboundcoaching@gmail.com
Location: California, USA